A translation agency website in Yerevan is opened by people holding a document and a deadline. A passport for a residence permit application. A diploma for a job abroad. A power of attorney for a property deal. They want to know three things: can you translate this, how fast, how much. The faster your site gets them to an answer, the more orders you take.
What people bring to a translation agency in Yerevan
| Document | Common pairs | Usually needs |
|---|---|---|
| Passports and ID | Russian, English, other languages into Armenian | Notarized translation |
| Birth and marriage certificates | Into Armenian, or from Armenian into English, Russian | Notarization, sometimes apostille |
| Diplomas and transcripts | From Armenian into English, German, French | Notarization |
| Powers of attorney and contracts | Russian and English to and from Armenian | Notarization, careful terminology |
| Medical documents | Into English or Russian for treatment abroad | Accuracy, urgency |
| Business documents and websites | English, Russian, Armenian | Consistent terminology |
A large part of demand in recent years comes from relocants who need documents translated into Armenian for residence permits, banks and registration. Say clearly that you handle these, in the languages they read.
The quote form is the main page
Everything on the site should lead to one action: upload the document and get a quote. Keep the form short:
- Upload file (PDF or a phone photo).
- From which language, into which.
- Notarization needed: yes, no, not sure.
- Deadline: standard or urgent.
- Contact: Telegram, WhatsApp or phone.
The request with the file lands in your team's Telegram chat. The manager checks the document and sends the price. Do not ask for names of all family members, addresses and passport numbers in the form; you can get those later if needed. Our article on short vs long lead forms explains why each extra field costs requests.
Prices and turnaround
Show a simple table: "from" price per page for common pairs, notarization fee, urgent surcharge, and standard turnaround. Explain what a "page" means for you, because clients get confused when a two-page passport becomes three billed pages. A price calculator can estimate the total from the number of pages, the pair and urgency.
Notarization and apostille, explained simply
Many clients do not know whether they need a notarized translation or an apostille. A short, plain explanation saves your managers dozens of calls: what each one is, when it is usually required, and that the receiving institution has the final say. Add "Not sure? Upload the document and tell us where you will submit it" as the call to action.
Pages that match searches
People search for the document, not the agency: "passport translation Yerevan", "notarized translation into Armenian", "diploma translation English Yerevan". A page per popular document or pair, with price, turnaround and the upload form, catches these searches. This is where a multi-page site pays off over a one-page site.
The site itself in three languages
A translation agency with a site in one language looks odd. Clients expect at least Armenian, Russian and English versions, written well. Pay attention to small details, because translation clients notice typos. Our guide to a multilingual website in Armenia covers structure and search.
Confidentiality
Clients upload passports and medical papers. Explain on the site:
- who sees uploaded files;
- how long you keep them and when you delete them;
- that the site uses HTTPS and the files are not public.
Put this text next to the upload button, not hidden in a policy page.
Pickup, delivery and online orders
Many clients still want a paper copy with a notary stamp. Say where your office is, working hours, whether you deliver in Yerevan, and whether clients abroad can order and receive scans or courier delivery. Diaspora clients often order translations of family documents from abroad.
Terminology for business clients
Companies ordering website translations, contracts or product documentation want consistency: the same term translated the same way every time. If you keep glossaries for regular clients or work with specialized translators (legal, medical, technical), say so with a short section for businesses. Offer a separate request form for larger projects with estimated volume, subject area and deadline, since these clients compare agencies differently from someone with a single passport.
Status updates
The second most common question after "how much?" is "is it ready?". A simple status flow saves calls: order accepted, in translation, at the notary, ready for pickup. These updates can be sent by hand from Telegram templates or by a bot that the manager updates with one tap.
Urgent orders
Urgent translations are a big part of demand: a visa appointment tomorrow, a bank asking for documents by Friday. Make urgency a visible option with its surcharge, and show working hours for urgent requests. A Telegram button for "urgent, need it today" gets those clients to a person immediately.
Before launch
Test the site the way a client will use it: take a photo of a document with a phone, upload it from mobile data, choose a pair and urgency, and check that the request with the file reaches the team chat within a minute. Then check every language version for typos. For a translation agency, a single mistake on the home page costs more trust than a slow page.
Price and timing at Kinto
| Option | Price | Time |
|---|---|---|
| One-page site with upload form and prices | $700 | about 6 days |
| Multi-page site with document and language pages | $1,800 | about 12 days |
| Extra language versions | $600 | |
| Online payment for orders | $600 | |
| Telegram bot for status updates ("ready for pickup") | $500 |
Read more about website development at Kinto, or send us your list of language pairs and services on Telegram at @kinto_am.