Customers in Yerevan are used to fast delivery. They order flowers before a birthday, groceries after work, a phone case on the way home. What irritates them most is not the delivery fee itself, it is discovering the fee on the last screen. A store that shows delivery cost early sells more and gets fewer angry calls.
Zones vs distance
There are two common ways to price delivery in the city.
Zones by district. You split Yerevan into a few areas, for example the center, nearby districts and outer districts, and set a fee for each. Customers understand it instantly: "I live in Arabkir, so it is zone 2."
Distance from your store. The fee grows with kilometers. This is fairer for long routes and works if you also deliver to Abovyan, Echmiadzin or Ashtarak, but it needs a map service and an exact address.
| Approach | Best for | Downside |
|---|---|---|
| Fixed zones | Most city stores, flowers, food, retail | Borders between zones can feel arbitrary |
| Distance-based | Stores delivering beyond Yerevan | Needs exact address and map lookups |
| Flat fee | Small catalogs, simple logistics | You lose money on far orders |
| Free above threshold | Raising average order value | Must be set carefully to stay profitable |
Most stores we see combine zones with a free-delivery threshold.
Time slots
A slot picker turns "when will it arrive?" into a choice the customer makes. Useful rules:
- Hide slots that are less than an hour away.
- Close a slot when it reaches the number of orders your couriers can handle.
- Offer "as soon as possible" separately if you have express delivery.
- Mark Sunday or holiday slots clearly if they cost more.
Show the price early
Put a short delivery note on product pages ("Delivery in Yerevan from 1 day, cost depends on district") and let the customer pick a district in the cart, before the checkout form. When the total already includes delivery, fewer carts are abandoned at the last step.
Orders straight to Telegram
Every order should arrive where your team already works. At Kinto each order comes to Telegram as a card: name, phone, district, slot, address, items and total. The courier sees everything in one message, and you do not need to log in to an admin panel to start packing.
Pickup as an option
Many Yerevan customers happily pick up an order themselves if it saves money or time. Add pickup as a delivery method with your address, hours and a map link. It costs nothing to set up and removes a barrier for price-sensitive buyers.
What a store with delivery logic costs
An online store at Kinto costs $4,000 and launches in about 22 days, including catalog, cart, delivery zones, slots and Telegram order alerts. Online card payments add $600, and analytics with a dashboard adds $500. The quote is fixed in the contract before work starts, and the domain and accounts are registered to you.
Delivery outside Yerevan
Many stores get orders from Abovyan, Echmiadzin, Ashtarak, Gyumri or Vanadzor. You have three options: refuse them politely at checkout, offer a separate "regional" zone with a longer delivery time, or hand those orders to a courier or postal service. Whatever you choose, show it before the customer fills in the address. Nothing frustrates more than completing a form and then reading "we do not deliver there".
Rules worth writing down
| Rule | Example | Why it matters |
|---|---|---|
| Minimum order | No delivery below a set amount | Small orders cost more to deliver than they earn |
| Cut-off time | Orders after 18:00 go to next day | Couriers plan routes in advance |
| Weekend slots | Fewer slots on Sunday | Matches real staff availability |
| Heavy items | Extra fee for furniture or appliances | Two couriers or a bigger car |
| Holidays | Closed or special hours | Avoids promises you cannot keep |
Put these rules on a short delivery page and repeat the key ones in the cart. Customers read them only when they need them, at the moment of ordering.
Communicating with the customer
After the order, send a confirmation with the slot and a contact for questions. On the delivery day, a short "courier is on the way" message prevents the most common call of all: "where is my order?". If your store sends order alerts to Telegram, the same channel can send these updates to customers who leave a Telegram username.
Before you launch
Write down your real courier costs per zone and your daily capacity. Those two numbers decide your fees and slot limits better than any template. Then send them to us at @kinto_am on Telegram or through the request form, and we will turn them into a checkout that is clear for customers and profitable for you.
Updated: 2026-10-12