Real estate in Yerevan moves through messengers. Buyers send a link to a listing and ask "is it still available?", tenants message five agencies at once, and the agent who answers first usually gets the viewing. A Telegram bot does not replace agents, but it makes sure no inquiry waits while everyone is out showing apartments.
Where agencies lose leads today
If you run an agency, you probably recognise these:
- An ad brings messages at 23:00, and they are answered the next afternoon.
- The same five questions are asked in every chat: price, district, floor, pets, deposit.
- Leads sit in one person's personal Telegram, so nobody else can see them.
- Two agents end up calling the same client.
A bot fixes the first contact and the routing. Everything after that is still your agents' work.
How the bot works
- Greeting and language. The client chooses Armenian, Russian or English.
- Rent or buy. Two different scripts start from here.
- Qualifying questions. Budget, district, number of rooms, move-in date, pets for rentals, mortgage or cash for sales.
- Lead card. The agent gets a structured card in a team chat, with buttons to take the lead or pass it on.
- Viewing slot. If you want, the bot offers available times and confirms the viewing.
Because every answer comes in the same format, agents see in seconds whether a lead is worth calling right now.
What it costs and what you can add
| Option | Price at Kinto |
|---|---|
| Telegram lead bot with qualifying questions | $500 |
| CRM integration, leads go to pipelines | $700 |
| AI assistant that answers free-form questions 24/7 | $1,200 |
| Multi-page agency website | $1,800 |
Prices are fixed in the contract before work begins. The bot and all accounts are registered to your agency. See Telegram bot development for details.
Rentals vs sales: different scripts
Rentals in Yerevan are fast. Tenants want to see an apartment today or tomorrow, so the bot should ask fewer questions and push quickly to a viewing. Sales are slower and the questions are more serious: financing, whether it is a new build or resale, document readiness. A good bot keeps these two paths separate instead of asking everyone the same long list.
Working together with your website
Most clients first see a listing on your site or on a classifieds portal. A "Ask in Telegram" button on each listing opens the bot with the listing already attached, so the agent knows exactly which apartment the client means. If you are planning or redoing your site, read about our real estate website setup. Our own work for wse.am, a real estate agency in Yerevan, uses the same idea of sending every request straight to agents in Telegram.
A few practical rules
- Keep the first message short. Nobody wants a wall of text.
- Always give a "talk to a person" button.
- Do not ask for a phone number before the client sees value.
- Review the questions after a month and remove the ones agents never use.
Measuring whether the bot pays off
After the bot has worked for a month, look at a few simple numbers your team already sees in the chat:
- How many conversations started, and how many reached a complete lead card.
- Which question makes people drop out. If half the users stop at "budget", rephrase it or offer ranges as buttons.
- How fast agents take leads from the team chat.
- How many leads turned into viewings.
These numbers tell you what to change. Usually it is one or two questions, not the whole script.
Expats and relocated clients
Yerevan's rental market has many clients who moved recently and do not know the districts yet. For them the bot can add a short helper: a button that explains the main districts in two lines each, typical commute times or what "new build" and "stone building" mean locally. It saves your agents from giving the same mini-tour in every chat and makes the agency look helpful from the first message.
Data and privacy
Leads are personal data. Keep the team chat private, give access only to agents who need it, and remove people from the chat when they leave the agency. If you connect a CRM, leads are stored there with their full history, which is safer than scattered personal chats.
Next step
Tell us how leads reach your agency today and how many agents you have. Write to @kinto_am on Telegram or leave a request through the form, and we will reply within 15 minutes during working hours, 10:00 to 20:00 Yerevan time.
Updated: 2026-10-12