Hotel guests in Armenia often ask questions before they book, and they ask them in messengers. If the reply comes eight hours later, the guest has already booked elsewhere. A Telegram bot answers immediately, collects what reception needs and keeps the conversation in one place.
What guests ask most
Before booking: - Are these dates available, and what is the price? - Is breakfast included? - Can you arrange an airport transfer from Zvartnots? - Is there parking? - Can I check in early?
After booking: - How do I get there from the airport or the center? - What time is check-in? - Can I leave luggage after check-out?
A bot can answer most of these with buttons, and send booking questions to reception as structured requests.
How a hotel bot works
- Language choice. English, Russian or Armenian, and more if you need them.
- Main menu. Book a room, transfer, services, directions, contact reception.
- Booking request. Dates, room type, number of guests, name and contact.
- Reception confirms. The request arrives in a staff chat with buttons to confirm, offer another date or call the guest.
- Pre-arrival message. A day before arrival the bot sends directions and check-in details.
Bot, booking engine or both
| Tool | Best for | Notes |
|---|---|---|
| Booking platforms | Reach new international guests | Commission per booking |
| Booking engine on your site | Instant confirmed bookings | Needs live room inventory |
| Telegram bot | Direct requests, questions, service | Reception confirms requests |
| AI assistant | Free-form questions 24/7 | Answers from your hotel information |
Smaller hotels and guest houses in Yerevan, Dilijan or Gyumri often start with a website plus a bot and add an engine later if volume grows.
Upselling without being pushy
The bot is a natural place to offer extras at the right moment: an airport transfer after the booking is confirmed, a wine tour in the pre-arrival message, late check-out the evening before departure. Each offer is one button, not a sales script.
Costs at Kinto
- Telegram booking bot: $500
- Online payments for deposits: $600
- AI assistant for 24/7 questions: $1,200
- CRM integration to keep guest history: $700
The quote is fixed in the contract. The bot and every account are registered to your hotel. See Telegram bot development for details.
Working with your website
Add a "Ask us in Telegram" button on the rooms page and in the footer. Guests who would never fill in a long booking form are happy to send a message. The bot then turns that message into a request reception can handle.
Staff workflow behind the bot
A bot is only as fast as the people who confirm its requests. Set up a simple routine:
- One reception chat where every booking request appears, visible to day and night shifts.
- Buttons on each request: confirm, offer other dates, call the guest.
- A rule for response time, for example confirm within 30 minutes during the day.
- A short template for declines, with an alternative date or a partner hotel.
When the routine is clear, the bot feels like a fast, polite front desk rather than an automated wall.
Content to prepare before launch
| Content | Example |
|---|---|
| Room types | Photos, size, beds, view, price range |
| Policies | Check-in and check-out, children, pets, smoking |
| Breakfast and extras | Times, price, transfer options |
| Directions | From the airport, from the center, landmarks |
| Local tips | Nearby restaurants, pharmacy, exchange office |
This information powers both the button answers and the AI assistant, if you add one. Prepare it in English, Russian and Armenian at the same time, so all guests get the same quality of answers.
Hotels outside Yerevan
For hotels in Dilijan, Sevan, Gyumri or Jermuk, the bot is even more useful: guests ask about roads, weather, transport from Yerevan and what to do nearby. A "How to get here" section with taxi times and bus options removes a lot of uncertainty for first-time visitors.
Next step
Tell us how many rooms you have and how bookings arrive today. Write to @kinto_am on Telegram or leave a request through the form. We reply within 15 minutes, 10:00 to 20:00 Yerevan time.
Updated: 2026-10-12